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Help Center

Help Center

Frequently Asked Questions

How Does Spruce It Work?

What Is The Spruce It Guarantee?

Booking an Appointment

What's Included In My Cleaning?

How Are Payments Made?

Move-In / Move-Out Cleanings

What Supplies Do We Use?

What Are Our Hours Of Operation?

Can I Request the Same Cleaning Team?

How Many People Will Come Clean My Property?

What If I Require A Larger Cleaning Team?

My Cleaning Team Is Running Late... What Should I Do?

Why Is There A 3-Hour Window?

Tip My Professional Cleaner?

Why Did I Not Receive The Same Cleaning Team?

Do I Need To Buy The Cleaning Products?

What If My Cleaning Is Scheduled On A Holiday Or Needs Rescheduling?

Does Your Service Include Doing Dishes?

Do I Receive Anything For Referring Your Business?

Do I Have To Be Present At The Time Cleaning Services Are Being Rendered?

What Services Don't You Offer?

What Is Deep Cleaning?

How Do I Contact Your Business?

Safety

Do You Pick Up After Animals?

Hoarding & Hazardous Conditions Policy

What If A Breakage Occurs?

Am I Liable For Worker's Compensation, Insurance Or Employment Taxes?